How can we help?

Most answers are below. If yours isn’t, email us and we’ll usually get back to you within two business days.

Common questions

Do I need an account to play XIS?

No. You can play as a guest, and your progress is saved on your device. Create an account with email, Apple or Google if you want your progress to follow you to other devices.

How do I move my progress to a new device?

Playing as a guest? Use the backup option in Settings on your old device, then restore it on the new one.

Will I lose my progress if I delete the app?

If you have an account, no: sign back in and everything returns. Guest progress is stored only on your device, so deleting the app removes it. Back it up from Settings first.

How do I get back puzzle packs I bought?

Purchases belong to the Apple Account you bought them with. In XIS, open Settings and tap Restore Purchases, making sure you’re signed in to that same Apple Account on this device.

How do I delete my XIS account and data?

In XIS, open Settings and choose Delete account. This permanently removes your account and the progress saved with it.

You can also email privacy@friplogames.com from the address on your account, and we’ll delete it for you.

I was charged for something I didn’t mean to buy.

Apple handles all payments and refunds for App Store purchases. Request a refund at reportaproblem.apple.com, and email us if you need help with anything in the game.

Help for each game

XIS

A spatial-logic word game for iPhone and iPad. Coming soon.

Learn the rules any time from How to Play on the title screen.
Signing in keeps your stars and saved fits safe across devices.
Puzzle packs you buy can be restored from Settings.
To delete your account, see the question above.

Questions about XIS: xis@friplogames.com